Legal

Refund Policy

Last updated: 25 September 2026

1. Merchant of Record

Paid Ada orders are processed by Paddle, which acts as Merchant of Record. Refund requests for Paddle transactions are handled through Paddle and are subject to Paddle's buyer terms, refund policy, and applicable consumer-protection law.

2. General rule

Unless applicable law requires otherwise, transactions are generally non-refundable and non-exchangeable. Paddle may grant discretionary refunds after reviewing the circumstances of a request.

3. Faulty or misdescribed service

This policy does not limit any mandatory rights you may have if Ada is faulty, materially not as described, or not fit for purpose under applicable law.

4. How to request a refund

For a purchase processed by Paddle, request a refund through Paddle Buyer Support. You may also contact support@vairever.com for product-support context, but refunds are issued through Paddle rather than by direct payment from Vairever.

5. Access after refund

If a transaction is refunded, access to the corresponding paid Ada entitlement may end.